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Onsite training T&Cs and FAQs

  • Terms and conditions

    accountingsystems.co.uk reserve the right to amend these terms and conditions without prior notice and it is your responsibility to read them.

    Unless otherwise agreed the terms and conditions for onsite training are as follows:

    PAYMENT

    1 Payment is due at the point of booking to ensure your place is reserved.

    2 BACS (internet banking), cheque or card (over the phone or via SagePay PayNow) are acceptable methods of payment.

    3 Please note we require cleared funds before we guarantee you your requested training date(s).

    CANCELLATION AND RESCHEDULING CHARGES

    The agreed training date can be rescheduled or cancelled within 24 hours of the time of agreement, free of charge.

    After 24 hours has elapsed, charges apply for cancellations or rescheduling as follows:

    1. Cancellation charges are as follows:

    1.1 If a cancellation is made 29 days or more before the scheduled course date 10% of the course fee will be charged.

    1.2 If a cancellation is made 15-28 days before the scheduled course date 25% of the course fee will be charged.

    1.3 If a cancellation is made 8-14 days before the scheduled course date 50% of the course fee will be charged.

    1.4 If a cancellation is made less than 8 days before the scheduled course date 100% of the course fee will be charged.

    2. Rescheduling charges are as follows:

    2.1 Transfers can be made to other dates subject to availability at an additional cost of £100 but the transfer must be made more than 7 days before the original agreed course date.

  • Onsite training FAQs

    * We train on all levels from beginner to report designing
    * Once you have booked your day/s your trainer will make contact with you to discuss the course outline.
    * The initial contact with the trainer will allow you to introduce your organisation ensuring you get the most out of the training
    * This is your training and we work at your speed. We are happy to work with your live data
    * The sessions are interactive and hands-on. You will be able to get your issues and questions answered
    * Full training notes are available if required
    * A training day runs from approximately 10am – 4pm with a short break for lunch
    * A half day of training is 3 to 3.5 hours of training
    * You are able to discuss precise timings directly with your trainer
    * If you require software installation we suggest that this is done prior to the training as installation will eat into the training time. Please contact us for more information on our installation services